ĐẠI HỌC HUẾ
VIỆN ĐẠI HỌC MỞ
VÀ CÔNG NGHỆ THÔNG TIN
BÀI KIỂM TRA
HỌC PHẦN: COMMUNICATION SKILLS
THỜI GIAN LÀM BÀI: 60 phút

Part I . Choose the best answer (3pts)
1. What are the two major benefits of interpersonal communication?
A. Intellectual and practical
B. Connection and consciousness
C. Educational and professional
D. Personal/social and professional
2. The four contributors to self-concept are others' images of you, social comparisons,
self-evaluations, and _______
A. your genetic make-up
B. regional characteristics
C. your schooling
D. cultural teachings
3. The extent to which you know yourself accurately is referred to as (the) _______
A. self
B. self-concept
C. self-awareness
D. self-esteem
4. When Juan introduces information about messages before he sends the message, it
is __________.
a) feedback
b) decoding
c) feedforward
d) psychological noise
5. In a linear view of communication , _______
A. the speaker speaks and the listener listens
B. speaking and listening are simultaneous
C. speaker and listener are interdependent
D. the speaker is addressing himself
6. The transactional view of interpersonal communication _______
A. is an exchange of money
B. is static
C. involves interdependency
D. has a clear-cut end
7. Which of the following is a major element of interpersonal communication?
A. Cell phones
B. Context
C. Empathy
D. Clothing
8. Which of the following is an encoder?

A. Writer
B. Listener
C. Reader
D. Audience
9. Technostress is defined as __________.
A. rude e-mails that require additional time to respond to because the receiver is stressed
B. spam e-mails that crash computer systems in the workplace
C. fear and concern of older adults about how to use technology
D. anxiety over the amount of information and the inability to manage it in the time
available
10. Channels in communication_______
A. are the media through which message signals pass
B. are usually used independently of one another
C. put ideas into words
D. may be physical, psychological, and semantic
11. The first step to critical thinking is to_______
A. identify the assertion or action.
B. consider what evidence is available.
C. consider what the evidence means.
D. consider other conclusions.
12. You can hear the growling of the stomach of the student seated next to you. This is
an example of which kind of noise from where you are seated?
A. physical
B. psychological
C. semantic
D. temporal
13. Context is the environment that_______
A. influences the form of communication
B. is always nonverbal
C. includes eight dimensions
D. is universal throughout all cultures
14. A person says, “She thinks that way because she's a woman.” Another says, “ He
believes that because he was raised as a Catholic.” These are examples of_______
A. Prejudice
B. Mindfulness
C. Overattribution
D. Attribution
15. Communication is a complex activity influenced by a variety of factors,
including_______
A. cultural differences.
B. cognitive abilities.
C. social norms.
D. all of the above.
Part II. Decide whether the following statements are TRUE or FALSE (2pts)
1. Interpersonal communication is communication that only takes place between two
people with an intimate relationship.
2. Feedforward is when we plan our remarks before we make them.

3. The tag line after your name on your social media site is an example of feedforward. 
4. The four types of noise discussed in the text are semantic, physical, emotional, and
psychological.
5. The temporal or time dimension has to do with where a particular message fits into a
sequence of communication events.
6. Communications that prove effective in one culture will by definition prove effective
in another culture.
7. Synchronous communication occurs in real time; asynchronous communication
occurs at different times.
8. Your communication with others allows you to establish who you are to them.
9. When John interprets his girlfriend's head shake to indicate that she does not
approve of his action, he is encoding her message.
10. Communication is primarily defined by our verbal messages.
Part III: Answer the questions (5 pts)

1. Using your own experiences as examples, discuss three differences between face-toface and computer-mediated communication.
2. Think back to a time when you had a “miscommunication” with someone else. Using
the elements of communication, describe the communication that took place and what
element(s) led to the breakdown. What could have been changed to prevent the
misunderstanding?

NAME:

PART I
1. D
6. C
11. A

ANSWER SHEET

CLASS

2. D
7. B
12. A

3. C
8. A
13. A

4. C
9. D
14. C

5. A
10. A
15. D

2. True
7. True

3. False
8. True

4. False
9. Flase

5. True
10. False

PART II
1. False
6. False
PART III.
1.
Certainly! Here's a sample answer worth 5 points that discusses three differences between
face-to-face and computer-mediated communication, using personal experiences as
examples:
- Non-verbal Cues: In face-to-face communication, I can easily understand someone's
feelings through their facial expressions and body language. For example, in class while
teaching, I often use body language to support my instruction. So, instead of saying "Are
you finished?" to check whether students have completed their work, I just raise an "OK"
hand signal. In this way, the students understand that the teacher is asking if they have
finished. But in smart phone communication like texting, email, I often misunderstand
people because I can't see their expressions.
- Response Time: Face-to-face conversations happen in real-time, so replies are immediate.
When I have students work in groups, we can solve problems quickly. However, they work
in individuals or pairs slowly because it's hard for us get a lot of to sump up ideas quickly.
In contrast, when we use email or chat apps, responses can be delayed. Once, I waited hours

for a teammate's reply about our project deadline, which caused stress, the quality of work
was decreased.
- Personal Connection: Talking in person feels more genuine and helps build stronger
relationships, make the conversations more intimate and intimate, … For example, On Tet
holidays, It is the time for us to meet our relatives, grandparents, parents, the big family
gather together, we usually will feel confident, comfortable to talk to them many things
after a working hard. But when we only talk over social media, the conversations feel short
and less meaningful.
2. Think back to a time when you had a “miscommunication” with someone else.
Using the elements of communication, describe the communication that took place and
what element(s) led to the breakdown. What could have been changed to prevent the
misunderstanding?
I once had a misunderstanding with a colleague during a campaign to help students improve
their English skills. We agreed to meet on “Sunday at 8 o'clock,” but I arrived at 8 a.m.
while he showed up at 8 p.m. This confusion happened due to a breakdown in the message
and context — I meant the morning, but I didn't specify “a.m.,” while he assumed it was in
the evening because he usually carried out such plans after work in order to implement the
campaign effectively.
The sender (me) failed to deliver a clear message, and the receiver (my colleague)
interpreted it differently based on his own context. The communication channel (a text
message) lacked tone and detail, which made the misunderstanding easier.
To avoid this, I should have been more specific in the message, such as saying “8 a.m.,” and
confirmed the time with him. Using a clearer channel like a phone call or video chat could
also have helped prevent the confusion.